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Customer Service : FAQs – Returns

Frequently Asked Questions – Returns

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What is QVC's return policy?

A customer may return an item to QVC (and its subsidiaries) for any reason within 30 days of the customer's receipt of item.

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How do I return an item?

  1. Repack the item in the original packing materials and box. Please do not mix jewelry and non-jewelry items. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
  2. Complete the bottom portion of your pack slip. Then detach it from the top portion, and enclose with your return. (If you do not have your pack slip, see second question below.) Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Please do not attach the return slip to the item.
  3. Save the top portion of the pack slip for your records.
  4. To send your package, use the return label included on the reverse side of the pack slip. Be sure to cover the original shipping address on the original box.
  5. Ship the package insured and prepaid via U.S. Mail or UPS. Save your shipping receipt until you receive your refund or replacement.
  6. Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

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What is a pre-paid return label?

A pre-paid return label provides all the information you need to return a purchase to QVC without having to visit a Post Office or Mailing Center. And creating and printing a pre-paid return label is easier than ever — you can do it right through QVC.com! Just click on Order Status and in three simple steps, you'll have your return label. Here's what you do:

  1. Fill out the online return form. Be sure to specify why you're returning the product, and if it's an exchange or refund.
  2. Next, you'll see the amount that will automatically be deducted from your refund.
  3. Print your return label.

And don't worry — if you happen to misplace your label, you can print another one!

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If I misplaced my pack slip/return label, what should I do?

No problem! Print out and use our handy QVC Return Form, available here online, and follow the directions below...

  1. Repack the item in the original packing materials and box. Please do not mix jewelry and non-jewelry items. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
  2. Print out and complete the online QVC Return Form, and enclose with your return. Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Please do not attach the QVC Return Form to the item.
  3. Make a copy of the QVC Return Form for your records.
  4. Ship the package insured and prepaid, via U.S. Mail or UPS, to one of the addresses below for your particular item. Be sure to cover the original shipping address on the original box. Save your shipping receipt until you receive your refund or replacement.
  5. Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

All Jewelry — Return to:

QVC, Inc.
Jewelry Returns
1365 Enterprise Drive
Eagleville, PA 19415

Apparel & Accessories — Return to:

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17699

Beauty & All Other Items — Return to:

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

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How can I check on a return?

There are four ways you can access information about your return:

  • Via the Internet, use QVC's online Order Status.
  • Via the Internet, chat online with a Customer Representative (Go to LiveHELP)
  • Via phone, call QVC's Automated/Live Customer Service (1-800-367-9444)
    See our handy one page printout of the Automated Customer Service menu.
  • Via phone, speak with a Customer Service Representative trained in online shopping (1-888-345-5788)

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What if I need to return an Auto–Delivery shipment?

Follow the regular QVC return policy. If you return two consecutive installments, QVC will automatically cancel the Auto–Delivery service and any future shipments of that product, unless you request the service to continue.

Read more from QVC's Auto–Delivery FAQ.

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Questions?

QVC LiveHELPCall 1-888-345-5788
or click to the image to the right to chat with a QVC Customer Service Representative online.

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